Effective date: July 25, 2026
This Refund Policy applies to credits purchased on AdWorker and supplements our Terms of Service.
You may request a refund for a credit purchase if both of the following conditions are met:
Purchases that do not meet both conditions are not eligible for a refund, except as described in Section 2 below.
If a technical error on our end causes credits to be deducted without producing a usable result, contact us at [email protected] with details of the affected job (e.g., approximate time, tool used, and task ID if available). We aim to respond within 3 business days and, at our discretion, issue a credit reimbursement or a cash refund. This is independent of the 3-day / 50-credit limit described in Section 1.
To request a refund, contact us at [email protected] from the email address associated with your AdWorker account, including your order or transaction reference. Since purchases require a signed-in account, we will verify your usage against that account before processing the request. We aim to respond within 3 business days.
If you initiate a chargeback or other payment dispute with your bank or card issuer instead of contacting us directly, your account and credit balance may be immediately frozen pending resolution of the dispute, as described in our Terms of Service.
Approved refunds are issued to the original payment method and typically take 5-10 business days to appear in your account, depending on your payment provider or bank.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.
If you have any questions about this Refund Policy, please contact us at [email protected]. We aim to respond within 3 business days.